Privacy Policy

Effective Date: September 7, 2025 Last Updated: September 7, 2025

1. Introduction

Welcome to VOKA (“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://shop.voka.io/ (the “Site”), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Our legal entity is VOKA, located at 7901 4th St N STE 300, St. Petersburg, FL 33702, USA. For any privacy-related questions or requests, you can contact us at shop@voka.io.

2. Information We Collect

We collect information in the following ways:

2.1. Information You Provide to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products. The personal information we collect includes:

Contact Information: When you fill out a request form or contact us, we collect your Full Name and Email Address.

Please note that we sell digital products only. No account creation is required to browse, and we do not collect physical shipping or delivery addresses.

2.2. Information We Collect Automatically

When you access and use our Site, we automatically collect certain information about your device and your interaction with our Site. This information includes:

Usage Data: Your IP address, device type, browser type and version, pages you visit on our Site, the time and date of your visit, time spent on those pages, and other diagnostic data.
Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. This data is collected through services like Google Analytics, Microsoft Clarity, and Cookiebot.

3. How and Why We Use Your Information (Purpose and Legal Basis)

We process your personal data for specific purposes and only where we have a legal basis to do so under applicable data protection laws, such as the EU General Data Protection Regulation (GDPR). The purposes and legal bases for processing are:

To process your orders and deliver digital products: When you purchase a license, we use your information to fulfill our performance of a contract with you. This includes sending transactional emails like order confirmations and links to your purchased digital files.
To provide customer support: We use your information to respond to your inquiries and resolve any potential issues you might have with the Site or our products. The legal basis is our legitimate interest in providing excellent service.
To maintain and improve our website: We analyze Usage Data to understand how users interact with our Site, which helps us improve its functionality, user experience, and performance. The legal basis is our legitimate interest in developing our business.
To comply with legal obligations: We may need to process your data to comply with legal or regulatory requirements, such as for tax and accounting purposes. The legal basis is legal obligation.
To send you updates and promotional offers: With your explicit consent, we may use your email address to send you marketing communications about our new products or special offers. You can withdraw your consent at any time.

4. Cookies and Tracking Technologies

Our Site uses cookies and tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

Google Analytics: This service tracks and reports website traffic, helping us understand user engagement.
Microsoft Clarity: This tool helps us improve user experience by recording user interactions such as clicks, scrolls, and mouse movements in an anonymized way.
Cookiebot: We use Cookiebot to manage your consent for the use of cookies and to ensure compliance with privacy regulations. You can view and change your cookie preferences at any time through the consent banner on our Site.

We do not sell your personal data to third parties. We only share your information with trusted third-party service providers who perform services for us or on our behalf and require access to such information to do that work. These include:

Payment Processors: To securely process your payments, we use Stripe, PayPal, Apple Pay, and Google Pay. We do not store your full credit card information on our servers.
Analytics and UX Providers: We share anonymized and aggregated data with Google and Microsoft to analyze and improve our Site.
Hosting and Infrastructure Services: Our Site is hosted on servers provided by third-party services that store our data securely.
Legal Authorities: We may disclose your information where we are legally required to do so in order to comply with applicable law, a judicial proceeding, court order, or other legal process.

All third parties we work with are contractually obligated to safeguard your data and are restricted from using it for any other purpose.

6. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

We ensure that appropriate safeguards are in place for such transfers, such as using Standard Contractual Clauses (SCCs) approved by the European Commission, and we ensure compliance with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

7. Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, data related to financial transactions must be retained for up to 10 years for tax and accounting purposes.

8. Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These include:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions (the “right to be forgotten”).
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent – You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us at shop@voka.io. You also have the right to lodge a complaint with a supervisory authority, such as the Swiss Federal Data Protection and Information Commissioner (FDPIC) or another competent authority in your jurisdiction.

9. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include data encryption, access control policies, secure server infrastructure, and regular security monitoring.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a “Last Updated” date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this policy, you may email us at shop@voka.io.